Troubleshooting Experiencing a Technical Issue? Here are some common questions and answers to help!
“I don’t see any lights!” This is the most common issue, & can often be solved without the unit being sent in. Double check your power supply to make sure it is plugged in both at the wall & at the power inlet on the unit itself, or try unplugging the unit & then plugging it back in.
“My EcoWasher is flashing red!” Majority of the time the EcoWasher® just needs to be reset. To do this simply unplug the power cord connected to the EcoWasher® for 5 minutes & plug it back in. If the red light still appears after resetting the unit, then the customer should send in their EcoWasher for repair service.
“My EcoWasher is flashing blue” This is a rare occurrence that is that is typically caused by the washing machine itself & does not necessarily mean that the EcoWasher unit is not working. Newer style washing machines have settings that can cause the EcoWasher’s lights to flash blue, instead of showing a solid blue light.
1 - Make sure the power supply is completely plugged into the wall & into the unit itself.
2 - Is it a new washing machine with a weighing setting? Is the water constantly flowing while the light is flashing? If the water is constantly flowing while the light is flashing, this is an indication that there is an underlying problem.
3 - If the water is not constantly flowing while the light is flashing, this could be because the washing machine is weighing the clothes first & determining if more water is needed before continuing the cycle. Allow a few extra minutes, the EcoWasher® should then start up completely & do its job.
“My EcoWasher is flashing blue & red / flashing ‘purple’” This is what we like to call the “cop car effect,” & is usually caused by a malfunction with the power supply. First, you can try resetting the unit & double checking that the power cord is plugged in fully on both the wall & the unit itself. If the problem continues, it means that there could be an issue with the control board.
“Why is my EcoWasher® making a dinging or alarm sound?” What you are hearing is the EcoWasher® moisture alarm (moisture sensor) indicating a possible leak inside of the unit, or detecting even a small amount of condensation.
1 - Evaluate the area to find the possible leak.
2 - If there is no detectable leak, try to reset the EcoWasher by unplugging it for 5 minutes.
* You can also try to use a hair dryer on a low/cool setting or placing a fan near the unit to dry up any moisture & stop the alarm
For all other questions, or additional service help, please call 800-599-5191 or visit our contact page